Hotelli & Ravintola Martinhovi
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Privacy

Privacy Policy

Updated 27 May 2026

1. Data Controller

Hotel Martinhovi (hereafter "the hotel" or "we") is responsible for processing your personal data in accordance with this Privacy Policy.

  • Hotel Martinhovi, Martinkatu 6, 21200 Raisio, Finland
  • Phone: 02 4382 333
  • Email: martinhovi@martinhovi.fi

2. What Data We Collect

We process personal data only to the extent necessary to serve you. Data is collected in the following situations:

  • Room booking form: first and last name, email, phone, check-in and check-out dates, party size, room type, estimated arrival time, optional notes, and newsletter consent.
  • AI chatbot: messages you write and any booking you submit via the chat. Conversations are not stored on our servers, but are sent to the AI provider (Anthropic) to generate a response.
  • Direct contacts by email or phone: the information you choose to provide.
  • Technical site data: IP address, browser information, page loads (anonymised visitor statistics via Vercel Analytics, when you have accepted analytics cookies).

3. Purposes and Legal Bases

Processing purposes:

  • Receiving and confirming bookings, customer communication (legal basis: performance of a contract, GDPR Art. 6(1)(b)).
  • Statutory obligations such as guest reporting and accounting (legal basis: legal obligation, GDPR Art. 6(1)(c)).
  • Site functionality and technical operation, such as remembering your cookie choice (legal basis: legitimate interest, GDPR Art. 6(1)(f)).
  • Anonymous visitor statistics to improve the site (legal basis: consent, GDPR Art. 6(1)(a) — you can withdraw consent at any time via cookie settings).
  • Sending the newsletter, if you have explicitly subscribed (legal basis: consent).

4. AI Chatbot Privacy

Our chatbot uses Anthropic's Claude language model (claude-haiku-4-5) to generate responses. When you send a message in chat:

  • Your message is sent to Anthropic's API to generate a response. Data is transferred outside the European Union (to the United States).
  • Anthropic retains messages for up to 30 days for abuse detection (per Anthropic's privacy policy). Anthropic does not use API data for model training.
  • We do not store conversations on our own servers. Each session is independent, and the bot does not remember past chats.
  • Do not enter sensitive data into chat such as social security numbers, banking details, or health information.
  • If you submit a booking through chat, the data is stored the same way as a regular booking form (see section 5).

Transfers to the United States rely on Anthropic's EU-US Data Privacy Framework safeguards.

5. Booking Handling

When you submit a booking request:

  • Booking details are stored in our content management system (Sanity). Sanity is hosted in the EU.
  • We immediately send a confirmation email to you and a notification to hotel staff. Emails are delivered via the Resend email service (EU/US, EU-US Data Privacy Framework certified).
  • Hotel staff confirms the booking separately by email or phone.

6. Disclosure of Data

We do not sell or rent your personal data to third parties. We disclose data only in the following cases:

  • To service providers acting as data processors on our behalf: Sanity (CMS, EU), Resend (email, EU/US), Anthropic (AI chat, US), Vercel (hosting and analytics, EU/US).
  • To authorities to fulfil statutory obligations (e.g. guest reports).

7. Retention Periods

  • Booking data: 3 years from the booking (accounting and complaint-handling obligations).
  • Booking confirmation emails: retained in the hotel's mailbox per the hotel's own practices.
  • Chat conversations: not stored by us. Anthropic retains up to 30 days.
  • Visitor statistics: up to 13 months (Vercel Analytics).
  • Cookie consent: 12 months in your browser's localStorage.

8. Cookies and Similar Technologies

Our site uses essential storage that cannot be disabled, and analytics that we ask for your consent to use via the cookie banner.

Essential technical storage (browser localStorage):

  • mh_cookie_consent_v1 — your cookie choice, so the banner does not reappear on every visit.
  • Sanity Studio cookies, if you sign in at /studio for content management (hotel staff only).

Optional, consent-based:

  • Vercel Analytics — anonymous visitor statistics that do not use IP addresses or fingerprinting for identification.

You can change your choice at any time via the "Cookie settings" link in the footer.

9. Your Rights

Under the EU General Data Protection Regulation (GDPR) you have the following rights:

  • The right to know what data we process about you, and to obtain a copy.
  • The right to request correction of inaccurate data.
  • The right to request erasure of your data, if there is no longer a legal basis for processing.
  • The right to restrict or object to processing in certain situations.
  • The right to withdraw consent at any time (e.g. newsletter, analytics cookies).
  • The right to lodge a complaint with the Finnish Data Protection Ombudsman if you consider that your data has been processed unlawfully.

To exercise these rights, contact us by email or phone — details below.

10. Changes to This Policy

We may update this policy, for example when we add a new service or change a provider. We will publish material changes on the website. The date at the top of the page shows the latest update.

Questions about privacy? martinhovi@martinhovi.fi / 02 4382 333